01Introduction — Why Privacy Matters to PKVIP
When you create a pkvip account and deposit in PKR to play online casino games, bet on PSL or spin jackpot slots, you are trusting us with personal and financial information. That is not a responsibility we take lightly. This Privacy Policy is pkvip's clear, documented commitment to how your information is collected, used, protected and never misused.
This policy applies to all personal data collected by pkvip through its website at pkvip.run, its mobile-optimised platform and any customer support channels. It applies to all members registered on pkvip, including members in Pakistan and any other jurisdiction where pkvip operates.
By registering on pkvip and using our services, you acknowledge that you have read and understood this Privacy Policy. If you have any questions before completing registration, please contact our support team via live chat or at support@pkvip.run before proceeding.
Our position in plain terms: Your data is used to run your pkvip account and comply with legal obligations. It is not sold to advertisers. It is not shared with anyone who does not need it to process your transactions or verify your identity. That is the commitment behind every section of this policy.
02What Personal Data PKVIP Collects
pkvip collects data in three ways: information you provide directly, information generated through your use of the platform, and information received from third parties for verification purposes.
Data You Provide Directly
| Data Type |
Examples |
When Collected |
| Identity Information |
Full name, date of birth, CNIC number |
Registration & KYC verification |
| Contact Information |
Mobile number, email address |
Registration |
| Payment Information |
Easypaisa/JazzCash number, bank account details, card details (tokenised) |
First deposit & withdrawals |
| Support Communications |
Chat transcripts, email correspondence |
When you contact support |
| Verification Documents |
CNIC scan, mobile wallet ownership proof |
KYC process & large withdrawals |
Data Generated Through Platform Use
When you use pkvip, our systems automatically record certain technical information necessary for security and platform improvement:
- IP address and approximate geographic location (city/region level — not precise GPS).
- Device type, operating system and browser type.
- Session timestamps — when you logged in, how long your session lasted, when you logged out.
- Game activity logs — which games you played, bet amounts, outcomes. These are required for dispute resolution and regulatory compliance.
- Deposit and withdrawal transaction records — required by financial regulations.
- Pages visited within pkvip and navigation patterns — used to improve the platform layout and identify technical issues.
Data from Third Parties
pkvip may receive limited identity-related data from third-party Know Your Customer (KYC) verification services when processing identity checks. This is strictly for confirming that the information you provided matches official records — not for any additional profiling. Payment processors confirm transaction success or failure but do not share your full financial profile with pkvip.
pkvip does not collect sensitive personal data such as religious beliefs, political opinions, biometric data or health information. If you ever receive a request for such information claiming to be from pkvip, please report it to support@pkvip.run immediately as it is not a legitimate pkvip request.
03How PKVIP Uses Your Personal Data
Every piece of data pkvip collects has a specific, documented purpose. We do not collect data "just in case" it becomes useful later. Below are the purposes for which your data is used:
Account Operation and Management
Your name, contact details and login credentials are used to operate your pkvip account — to identify you when you log in, send you account notifications, process your game activity and maintain your balance accurately. This is the core purpose for which you provided the data in the first place.
Payment Processing
Your payment method details are used exclusively to process deposits and withdrawals in PKR. pkvip passes the minimum necessary payment information to the relevant payment processor (Easypaisa, JazzCash, NayaPay, SadaPay, your bank or card network) to complete the transaction. pkvip does not store raw card numbers — card data is tokenised by the payment processor and pkvip retains only the token.
Identity Verification and Legal Compliance
pkvip is legally required to conduct Know Your Customer (KYC) checks on members, particularly before processing large withdrawals or in response to regulatory requirements. Your CNIC number, document scans and payment method ownership details are used for this purpose. This is a mandatory legal obligation, not optional.
Fraud Prevention and Security
Technical data including IP addresses, device identifiers and login patterns is used to detect and prevent fraud, account takeover attempts, multi-account abuse and money laundering. If unusual activity is detected on your account — for example, a login from a new device or location — pkvip may trigger an additional verification step to protect you.
Customer Support
When you contact pkvip support, your account details, transaction history and relevant game logs are accessible to the support agent handling your case. Support communications are recorded for quality and training purposes and to maintain an accurate record of any disputes or commitments made during the interaction.
Platform Improvement
Aggregated, anonymised usage data (not linked to individual accounts) is used to understand how members navigate pkvip, which games are most popular and where technical improvements are needed. This analysis does not involve profiling individual members — it uses aggregate patterns across the full user base.
Responsible Gaming Monitoring
pkvip uses your gaming activity data — session length, deposit frequency, betting patterns — to identify potential signs of problem gambling. Where our systems or support team identify concerning patterns, we may reach out to offer responsible gaming resources or apply protective measures as described in our Responsible Gaming policy.
04Legal Basis for Processing Your Data
pkvip processes your personal data on the following legal grounds:
- Contract performance: Processing necessary to operate your account, process payments and provide the gaming services you registered for. Without this processing, pkvip cannot provide its services.
- Legal obligation: Processing required to comply with anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements and financial record-keeping obligations. pkvip cannot opt out of this processing.
- Legitimate interests: Processing for fraud prevention, security monitoring and platform improvement, where pkvip's interest in protecting the platform and its members is balanced against your privacy interests.
- Consent: For any optional communications or data uses beyond the above — such as promotional emails — where we will ask for your explicit consent and honour any withdrawal of that consent promptly.
What this means for you: Most data processing at pkvip is necessary to deliver the service you signed up for or to comply with the law. For anything optional, we will ask your permission first and you can change your mind at any time.
05Who PKVIP Shares Your Data With
pkvip operates on a strict principle of minimum necessary disclosure. Your personal data is shared only with the following categories of recipient, only to the extent required for the stated purpose:
Payment Processors
When you make a deposit or request a withdrawal, pkvip shares the minimum necessary transaction details with your chosen payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank (for IBFT transfers) or the card network (for Visa/Mastercard transactions). These providers have their own privacy policies and data handling obligations. pkvip selects payment partners who meet appropriate security standards.
Identity Verification Services
For KYC compliance, pkvip may use a third-party identity verification service to confirm that your submitted documents (such as a CNIC scan) are valid. These services receive the specific document data necessary for verification only — they are not provided with your gaming history, balance or payment method details.
Legal and Regulatory Authorities
pkvip will disclose personal data to law enforcement agencies, financial intelligence units or regulatory authorities when legally required to do so — for example, when responding to a court order or a legally mandated suspicious transaction report. pkvip does not voluntarily provide data to authorities beyond what the law requires.
What PKVIP Does NOT Do With Your Data
- pkvip does not sell your personal data to any third party for any purpose.
- pkvip does not share your data with advertising networks, data brokers or marketing companies.
- pkvip does not share your gaming history or financial details with other pkvip members.
- pkvip does not allow third parties to use your data for their own independent purposes beyond the specific service they are contracted to provide to pkvip.
06Cookies and Technical Tracking
pkvip uses cookies and similar technologies on its platform. These are small data files placed on your device that help pkvip operate correctly and securely. The following categories of cookies are used:
Strictly Necessary Cookies
These cookies are essential for pkvip to function. They maintain your login session (so you do not have to re-enter your password with every click), remember your game state and protect against cross-site request forgery attacks. You cannot opt out of strictly necessary cookies and continue to use the platform — they are required for basic functionality.
Performance and Analytics Cookies
These cookies collect anonymised information about how the pkvip platform is used — which pages load slowly, where errors occur, and how members navigate between sections. This data is used solely to improve the platform and is not linked to individual accounts. You can opt out of performance cookies in your browser settings without affecting your ability to use pkvip.
Security Cookies
pkvip uses device fingerprinting and session tracking cookies to detect suspicious activity — for example, a login from a new device or a rapid series of failed login attempts. These security cookies protect your account from unauthorised access. They are classified as necessary and cannot be disabled without compromising account security.
pkvip does not use third-party advertising cookies, social media tracking pixels or behavioural profiling tools. Your gaming activity on pkvip is not shared with social networks, advertising platforms or any external marketing system.
Most web browsers allow you to manage cookie settings including blocking or deleting cookies. Blocking strictly necessary cookies will prevent pkvip from functioning correctly. Instructions for managing cookies are available in your browser's help documentation.
07How PKVIP Protects Your Data
pkvip implements a layered security approach to protect the personal and financial data of all members. The key technical and organisational measures in place include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and pkvip servers. This is the same encryption standard used by major banks.
- Password hashing: pkvip never stores your password in readable form. Passwords are processed through a one-way cryptographic hash function, so even pkvip staff cannot see your password — only you know it.
- Payment tokenisation: Card payment data is handled by PCI-DSS compliant payment processors. pkvip stores only a token reference — never the actual card number, CVV or expiry date.
- Two-factor authentication (2FA): Available for all pkvip accounts and strongly recommended. With 2FA enabled, accessing your account requires both your password and a one-time code sent to your registered mobile number.
- Access controls: pkvip staff access to member data is role-based and limited to the minimum required for their job function. Support agents can see your account details and transaction history — they cannot modify your payment method without additional verification.
- Security monitoring: pkvip's systems continuously monitor for unusual access patterns, failed login attempts and suspicious transaction activity. Alerts trigger automatic protective measures including temporary account locks pending verification.
- Regular security reviews: pkvip's technical infrastructure is subject to ongoing security assessments. Vulnerabilities identified are addressed according to their severity.
Despite these measures, no online platform can guarantee absolute security against all possible threats. If you believe your pkvip account has been compromised, contact support immediately via live chat. We will respond promptly and apply protective measures while investigating.
08How Long PKVIP Keeps Your Data
pkvip retains personal data only for as long as necessary for the purposes described in this policy and to comply with applicable legal obligations. The following retention periods apply:
| Data Category |
Retention Period |
Reason |
| Account registration data |
Duration of active account + 5 years after closure |
AML and financial regulation compliance |
| Transaction records |
7 years from transaction date |
Financial and tax record-keeping requirements |
| Identity verification documents |
5 years from account closure |
KYC regulatory requirement |
| Support communications |
3 years from last interaction |
Dispute resolution and quality assurance |
| Game activity logs |
3 years from the session date |
Dispute resolution and responsible gaming monitoring |
| Technical / session logs |
13 months from collection |
Security monitoring and fraud detection |
When retention periods expire, data is securely deleted or anonymised so it can no longer be linked to any individual. pkvip does not retain data beyond legal requirements simply to maintain historical records.
09Your Rights Over Your Personal Data
As a pkvip member, you have the following rights regarding your personal data. These can be exercised by contacting support@pkvip.run with the subject line "Data Rights Request":
Right of Access
You can request a copy of all personal data pkvip holds about you. We will provide this within 30 days in a clear, readable format.
Right to Rectification
If any personal data pkvip holds about you is inaccurate or incomplete, you have the right to request it be corrected. Contact support with the correct information and supporting documentation.
Right to Erasure
You may request deletion of your personal data where there is no legal requirement to retain it. Note that financial and AML regulations require us to keep certain records for the periods shown above.
Right to Restrict Processing
In certain circumstances you can ask pkvip to pause processing your data while a query or complaint is resolved, without requiring full deletion.
Right to Data Portability
Where technically feasible, you can request your personal data in a commonly used machine-readable format to transfer to another service provider.
Right to Withdraw Consent
Where processing is based on your consent (such as promotional communications), you can withdraw that consent at any time without affecting processing done before withdrawal.
pkvip will respond to all rights requests within 30 days. Where a request is complex or numerous, this may be extended by a further 30 days with notification. There is no charge for exercising any of these rights.
10Children's Privacy — Strict 18+ Policy
pkvip's services are strictly for adults aged 18 and over. pkvip does not knowingly collect personal data from anyone under 18 years of age. Age verification is conducted as part of the registration process and at withdrawal.
If pkvip discovers that personal data has been collected from a minor — whether through misrepresentation during registration or any other means — the account will be immediately closed, all funds forfeited and the personal data deleted beyond the minimum required by law.
If you are a parent or guardian and believe your child has created a pkvip account, please contact support@pkvip.run immediately. We will investigate and act on confirmed reports within 24 hours.
11Responsible Gaming and Data Processing
pkvip uses member gaming activity data as part of its responsible gaming obligations. This includes monitoring session lengths, deposit frequency, changes in betting patterns and account activity relative to historical norms. This monitoring is in your interest — it is how pkvip identifies members who may be experiencing difficulties with their gaming behaviour before the situation escalates.
Where responsible gaming monitoring triggers a concern, a pkvip responsible gaming officer may review your account data in more detail and may reach out to offer support resources. This is a welfare measure, not disciplinary. Information reviewed for responsible gaming purposes is treated with additional confidentiality and is not shared with any third party.
If you have voluntarily set deposit limits, cool-off periods or self-exclusion on your pkvip account, that preference is recorded as part of your account data and is technically enforced across all access points. These settings cannot be accidentally overridden. For more detail on the tools available, visit our Responsible Gaming page.
Data and self-exclusion: If you self-exclude from pkvip, your account data is retained for the self-exclusion period to prevent re-registration. Deletion requests during a self-exclusion period will be processed only after the exclusion period ends and after any legally required retention period has passed.
12Updates to This Privacy Policy
pkvip may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or improvements in our data handling practices. The "Last Updated" date at the top of this page is always current.
When material changes are made to this policy — changes that meaningfully affect how your data is used or your rights regarding it — pkvip will notify active members by email and by displaying a notice on the platform at your next login. The updated policy takes effect for new members immediately and for existing members within seven days of notification.
We recommend reviewing this Privacy Policy periodically even if you have not received a notification, as minor clarifications may be made without triggering a formal notification process. Your continued use of pkvip after the effective date of any update constitutes acceptance of the updated policy.
13Contact Us — Privacy Queries and Complaints
For any questions about this Privacy Policy, how pkvip handles your personal data, or to exercise any of your data rights, please contact the pkvip team:
- Email: support@pkvip.run — use the subject line "Privacy" or "Data Rights Request" so your message reaches the right team. Responses within 24 hours.
- Live Chat: Available 24/7 on the pkvip platform. For routine privacy questions, live chat is the fastest channel.
If you are not satisfied with how pkvip has handled a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. pkvip will cooperate fully with any regulatory investigation.
pkvip takes all privacy complaints seriously. Complaints received by email are acknowledged within 24 hours and receive a full response within five business days. Complex complaints may take longer but will receive regular status updates.
Quick tip: Before emailing, check the FAQ page — many common questions about account data, data deletion and privacy settings are answered there and can save you waiting for a reply.
